MACHINE WARRANTY TERMS AND CONDITIONS

 

RM METAL WORKS guarantee good quality and proper functioning machine if used in the manner appropriate for the purpose thereof and in accordance with the operation manual, technical specifications, and other documents supplied with the equipment, and shall provide warranty services subject to the following conditions:

 

This Warranty covers the defects resulting from defective parts, materials, or manufacturing, if such defects are revealed during the period of 6 months from the date of purchase.

The device is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents supplied with the equipment, and the failure is due to internal device characteristics.

The Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.

The Guarantor shall not be held responsible for the loss and restoration of any parts.

The defects and damages revealed during the Warranty period shall be repair free of charge exclusively by the Guarantor Service Center located in Lomboy, Talavera, Nueva Ecija.

Warranty services will be provided under the following conditions:

Immediately and effectively notify Guarantor about determined device’s defects and cease any use of it.

The machine should be delivered to the Guarantor Service Center located in Lomboy, Talavera, Nueva Ecija together with description of the technical problem.

The shipment to the Guarantor Service Center must be arranged and paid by the Customer.

The Guarantor reserves the right to charge the Warranty beneficiary with the costs of service and transportation if the defect does not fall within the scope of this Warranty or the device has not been proven defective.

The Warranty does not cover: Mechanical or electric damages resulting from incorrect installation, configuration, usage or other activities inconsistent with the operation manual or contradictory to technical specifications attached to the machine; Damages caused by acts of God, floods, fires, lighting or other natural disasters, unexpected events, inappropriate power supply, inappropriate fuel, defective supply materials or other external factors; The machine that  has  been  tempered  with  by  the  Warranty  beneficiary  or  any  other  person  in  any    way, including repair, modifications and adjustments without the authorization of the guarantor; The activities specified in the operation manual, which remain the sole responsibility of the Customer in his own capacity and at his own expense; Defects resulting from the usage of improper materials; Damages due to the user's fault or lack of knowledge.

The Guarantor reserves the right to replace the defective part/machine. The replaced defective part/machine shall become the property of the Guarantor.

The Warranty period is extended by the time during which the repaired device stays in the Guarantor's Service Center. 

The Guarantor shall not be held responsible for any failure in performance of the obligations as stipulated in this Warranty, whenever such failure is caused circumstance beyond reasonable control which prevents the Guarantor from performing the obligations stipulated in this Warranty.

The Guarantor reserves the right to refuse to provide any Warranty services if it would result in a breach of applicable laws.

The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects in the machine. The Guarantor shall not be held responsible for any material losses caused by the defective product.